Hexaview Technologies

Chatbot

A chatbot is a software application used to conduct an on-line chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent.

A bot is a program that automatically completes an action based on specific triggers and algorithms. A chatbot is a computer program that’s designed to simulate human conversation. Users communicate with these tools using a chat interface or via voice, just like they would converse with another person. Chatbots interpret the words given to them by a person and provide a pre-set answer.

Chatbots are important because it streamline interactions between people and services, enhancing customer experience. At the same time, they offer companies new opportunities to improve the customers engagement process and operational efficiency by reducing the typical cost of customer service.

Chatbots, like regular applications, have application layers, databases, conversational user interfaces (CUIs) and APIs. There are 3 common kinds of a chatbot available today:

  • Rule-based chatbots
  • Intelligent chatbots
  • AI-powered chatbots

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