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Implementing Genesys

The All-in-One Contact Center Solution

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    Overview of Genesys

    For businesses of every size, Genesys offers the best technology to create outstanding customer experiences. Contact centers of today need to handle a lot more than just phone conversations. Additionally, customers desire assistance with your website, social media accounts, or app. A basic phone system is no longer sufficient. Introducing Genesys Cloud CX. The completely straightforward cloud contact center solution. Give your staff the resources they need to make every moment count by providing tailored customer engagement on the channel of your clients' choice.

    This is where Genesys Cloud CX's modular, all-in-one design shines. Along with offering a wide range of native capabilities, its open architecture makes it simple to add features or interact with other systems. In order to create more individualised, sympathetic customer experiences, agents can quickly become adept at its easy interface. And by consistently striking a balance between sustainability and innovation, you will be orchestrating new heights of IT equilibrium. Modern cloud methods and technologies are fully embraced by Genesys Cloud CX. You can achieve rapid innovation, agility, and resilience with a microservices-based architecture, API-first development, open data, and AI (Artificial Intelligence). The platform's modular design optimizes your customer experience tech stack, allowing you to concentrate on precisely setting what your business requires with the least amount of disturbance.

    By bringing innovation to businesses of all sizes, all over the world, Genesys Cloud CX is revolutionizing the contact center sector. It is a leading platform for connecting voice and digital channels because it empowers agents, delights customers, and improves overall company outcomes.

    How Hexaview will Help You

    Nowadays, meeting customer expectations is challenging and requires technological advancement & domain expertise. Hexaview helps their client in building a powerful cloud-based contact center platform by leveraging the true power of the Genesys technology ecosystem, combined with their expertise and proven methodology. It helps clients deliver fantastic customer experiences and drive ROI for organizations of any size. Our offerings include anything from creating multi-channel customer experiences to creating fully implementable reports. Hexaview Technologies has years of experience implementing Genesys services and solutions. The following is a list of consulting services:

    Genesys Voice Platform (GVP)

    Routing Solution by Genesys (ERS and NRS)

    Outbound Genesys Solution (OCS)

    Services for Genesys Upgrades

    Desktop / Screen-Pop Solution for Genesys

    eServices & Enterprise Workload Management from Genesys

    SIP solution from Genesys

    Reporting Solution for Genesys (Pulse, CCPulse, and Info Mart)

    Types of Genesys
    Products and Solutions

    Genesys Cloud CX

    Genesys Cloud CX has completely embraced contemporary cloud methodologies and technology. Rapid innovation, agility, and resilience are made possible by a microservices-based architecture, API-first development, open data, and AI. The platform's modular design optimizes your customer experience tech stack so you can concentrate on quickly designing what your company requires. By bringing innovation to businesses of all sizes, all over the world, Genesys Cloud CX is revolutionizing the contact center sector. It is a leading platform for connecting voice and digital channels because it empowers agents, delights customers, and improves overall company outcomes.

    Pointillist

    Measure, track, and coordinate customer journeys to enhance outcomes and outcomes Global businesses rely on the Pointillist® Customer Journey Management Platform to transform data from billions of customer interactions each day into journey data pipelines that support real-time modelling, analysis, and orchestration. You may combine data from numerous sources, such as CRM (Customer Relationship Management) solutions, web clickstream, email, contact centers, IVR, Voice of the Customer, and customer feedback management to build a single customer perspective using the Pointillist Customer Journey Data Hub. Utilize the Pointillist Agile Data Fusion methodology to streamline the integration of customer data.

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    Industries We Serve

    Hexaview implements Genesys over a wide range of industries. Genesys makes it possible to understand customer needs and intentions in a more customized manner. It will deliver secure, simplified experiences across different channels that will make your customers happy.

    Financial Services

    Transform the banking, insurance, and other operations in a seamless manner.

    Healthcare

    Building smarter tools and solutions that help you bring revolution in the healthcare field

    Retail

    Enhance your manufacturing operations with deeper digital engagements with the customers.

    Manufacturing

    Enhance your manufacturing operations with deeper digital engagements with the customers.

    Telecommunication

    Building solutions that enhance insight-driven approach.

    Genesys solutions from Hexaview

    Hexaview is a full-fledged technology services provider that helps you make the most of all that Genesys offers. We offer a wide range of services including implementation services, consulting services, managed services etc. Let us explore our services:

    Consulting Services

    Hexaview’s consultants will thoroughly analyze your existing workflows and processes keeping your requirements in mind. We prepare a custom roadmap to achieve your business goals. We develop optimization strategies and ensure that every objective is fulfilled in a better manner.

    Implementation Services

    At Hexaview, we have a highly experienced and trained professional team that will help you deploy or migrate to the Genesys contact center solution from your current platform. To meet each customer's specific needs, our experts have deep domain expertise in customizing contact center technology environments.

    Managed Services

    Cloud governance services protect information confidentiality, integrity, and accessibility. It ensures that appropriate security controls are in place at all times and sensitive information is available while addressing challenges like encryption, access rules, and suspicious activities.

    WHY GENESYS

    Customer Experience and Satisfaction

    Genesys offers a great customer experience with its contact center CRM. Using predictive analytics and other technologies, the solutions provide a more personalized approach.

    Flexible & Scalable

    Genesys has been the global leader in providing both cloud and on-premises solutions. Hexaview develops genuinely scalable and flexible solutions that will transform your whole experience.

    Domain Expertise

    With more than 25 years of experience in CRM for contact centers, Genesys has extensive knowledge in this domain. Hexaview will help deploy the contact center CRM and develop strategies per your needs and requirements.

    Strong Integration

    Genesys has a robust integration framework and integrates with leading CRM software—such as Salesforce, Oracle, SAP, and Zendesk. By integrating Genesys with your specific IT systems, you can improve the overall customer experience.