Hexaview Technologies

AI-Enabled Chatbot for Human Resource Operations

Business Scenario

A well-established lending firm with a client base across the globe was facing various issues like low inter department engagement and a lack of suitable data extraction processes.

Client’s Challenges

  • The cumbersome process of extracting required information via the organization’s brochure.
  • Low engagement between Human Resource and other departments.

Hexaview’s Solution

  • Established a pre-trained, Omni capable chatbot which possessed Autonomous Reasoning capabilities.
  • Automated the tedious process of going through numerous pages of policies & related documents.
  • Devoted extra focus to the UI & UX parameters to uplift the engagement capabilities of the chatbot.

Tools & Technologies Used

  • Languages: Python & React.JS
  • Algorithms: Neural Networks, BERT
  • Libraries: Spell-checker, Google vocab, Gensim library – for word2vec model, etc., NLTK library – for TF – IDF and text pre-processing, Flask, sklearn, Joblib, pathlib, OS, pickel, JSON
  • Additonal Approach: Word2Vector + TF_IDF + Global Corpus

Impact of the implementation team

  • A quicker turnaround for the queries raised.
  • The query resolution process got boosted by 75%.
  • HR department attained a rise of 47% in employee engagement

Key Success Factors

Empowering our solutions with AI & ML helped us in creating more sustainable products for our clients.

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