Hexaview Technologies

Assisted an IT company with their Application Redesigning

Application Redesigning for an IT company
About Our Client

Our client’s flagship solution comprises a suite of products that helps users to manage member-based associations and facilities in a single place. It can be integrated seamlessly with other products and other Salesforce applications and operate as stand-alone applications. They were looking for a reliable Salesforce partner who could help them make upgrades to their product suite.

Case Overview

Our client’s flagship solution comprises a suite of products that helps users to manage member-based associations and facilities in a single place. It can be integrated seamlessly with other products and other Salesforce applications and operate as stand-alone applications. They were looking for a reliable Salesforce partner who could help them make upgrades to their product suite.

Client’s Challenges
  • The solution was running on outdated plugins and frameworks, which led to unsatisfactory performance and loss of potential customers.
  • Due to poor customer experience, the customer churn rate was high.
  • The calendar, a primary component of their application, was outdated and did not meet the customer requirements.
Hexaview’s Solution
  • Our team provided an end-to-end solution by modifying their application with the latest technologies and enhancements. It was a challenging task as our team did not receive any community support from the technology vendor since our client was using an old version.
  • Resolved the usability issues of the application which led to increased customer satisfaction.
  • Modified their calendar as per the requirements of the clients.
  • Deployed all the components to feature branches in bitbucket and created pull requests to the Hexaview base branch for review.
Technology Stack
  • Salesforce
  • Apex Class
  • Apex Triggers
  • Aura Components
Impacts on Business
  • Our involvement in the project ensured the customer’s systems were upgraded, scalable, and future-proof.
  • They saw many performance improvements with their new environment, and users approved of the upgrades.
  • Hexaview helped the client successfully customize the existing functionality and get the maximum benefit out for the end-users.
  • The client is pleased with the resulting solution and is continuing to collaborate for new upcoming requirements.