Global Capability Centers in India: Needs, Capabilities, and Benefits

Having a global capability center (GCC) in India is a top priority for an impressive number of organizations across the globe regardless of their size. This piece intends to familiarize its readers with the concept of GCC and the benefits associated with it. So, read on! 

Global Capability Center in India: An Overview 

A Global Capability Center (GCC) is a strategic hub that enables companies to leverage global talent, expertise, and resources to drive business growth, innovation, and excellence. GCCs are typically established in locations with favorable business environments, skilled workforces, and proximity to key markets. GCCs implement diversity and inclusion initiatives, promoting gender equality, cultural awareness, and disability support. 

GCCs form strategic partnerships with local businesses, academia, and innovation hubs, driving growth, innovation, and economic development. Therefore, setting up a global capability center in India makes a lot of sense since talent and quality resources across India are present in abundance. In terms of labor cost also, the Indian market is highly conducive. 

Global Capability Center: Key Characteristics 

The primary characteristics and benefits associated with GCC are listed below: 

Global Reach: GCCs operate as an extension of the parent company, supporting global operations and customers. Global reach in GCCs refers to the ability of these centers to support global operations, customers, and markets, leveraging talent, expertise, and resources from around the globe. GCCs extend a company’s global footprint, enabling them to serve customers in multiple markets, operate in several time zones, leverage global talent and expertise, support global product development and innovation, and enhance the global supply chain management. 

Diverse Talent: GCCs bring together a diverse team of experts with specialized skills, knowledge, and experience. Diverse talent brings unique perspectives, leading to innovative solutions and approaches. Collaboration among diverse professionals stimulates creativity, driving new ideas and products. Diverse perspectives lead to rational decision making, reducing risks and improving outcomes. 

Integrated Operations: GCCs are seamlessly integrated into global operations, enabling real-time collaboration and knowledge sharing. This integration significantly helps the organizations to standardize the processes and systems, share knowledge and expertise, leverage global talent and resources, enhance collaboration and communication, and improve customer satisfaction and delivery. 

Innovation-centric: GCCs drive innovation, experimentation, and continuous improvement, supporting companies' growth and competitiveness. Innovation-centricity in GCCs refers to the ability to drive innovation and experimentation, leveraging global talent and expertise, cutting-edge technologies and tools, collaborative and agile methodologies, continuous learning and improvement, and a customer-centric approach. 

Customer-Centric: GCCs prioritize customer needs, delivering tailored solutions and services that enhance customer satisfaction. Customer-centricity in GCCs refers to the ability to understand, anticipate, and meet customer needs, exceeding their expectations. GCCs are designed to deliver customer-centric services and solutions, leveraging deep customer insights, customized engagement, agile delivery, continuous improvement, and global expertise and resources. 

Strategic Location: GCCs are set up in locations with favorable business environments, talent pools, and proximity to key markets. Such locations offer cost competitiveness and strong infrastructure and connectivity. These strategic locations are selected based on market research and analysis, talent availability and skills assessment, cost and operational efficiency evaluation, regulatory and business environment assessment, infrastructure and connectivity evaluation, customer and market proximity analysis, and the opportunities pertaining to partnership and collaboration. 

Scalability and Flexibility: GCCs are designed to scale up or down to meet changing business needs. Scalability in GCCs refers to the ability of these centers to adapt to changing business needs, grow, and evolve while maintaining operational efficiency, innovation, and customer satisfaction. Scalability is achieved through flexible operating models, talent acquisition and development, process optimization, and technology adoption. Scalability ensures that GCCs can deliver customized solutions and services that meet evolving customer needs. IBM’s Global Delivery Centers have successfully scaled up to support the growing demand for digital transformation, cloud services, and AI solutions. Accenture’s GCC have also been successful in scaling up to support clients’ digital transformation, innovation, and growth. Google’s GCCs have been extremely successful in scaling up to support innovation, product development, and R&D. GCCs offer flexible operating models, enabling companies to adapt to changing market conditions. 

Cost Efficiency: GCCs help companies optimize costs by leveraging favorable talent costs, infrastructure, and operational efficiencies. Cost efficiency in GCCs refers to the ability of these centers to optimize costs, reduce expenses, and improve productivity, while maintaining or enhancing the quality of services and solutions delivered. Strategies like talent cost arbitrage, process optimization, technology adoption, and infrastructure sharing help GCCs in achieving cost efficiency. 

Global Best Practices: GCCs adopt global best practices, ensuring consistency and excellence in operations and delivery. GCCs align with the parent company’s strategy, ensuring seamless integration and support. GCCs attract, develop, and retain diverse talent, ensuring access to global expertise. Process optimization and efficiency maximization are ensured by GCCs through the adoption of lean principles, automation, and digitalization. 

The Best Global Capability Center in India and the Remainder of the World 

Hexaview Technologies is a digital transformation organization engaged in building extremely productive global capability centers for clients across the world for over a decade now. 

Hexaview recently helped a US-based wealth management giant by developing a fully operational Global Capability Center in India. The client wanted to enhance its global delivery capabilities, reduce costs, and tap into India’s skilled talent pool and was looking for a firm with expertise in digital transformation and GCC development. Therefore, they requested Hexaview for help. 

Hexaview helped the client by identifying key locations and talent pools in India based on market research and talent mapping. A highly scalable infrastructure was set up, leveraging local talent and expertise. Hexaview ensured seamless collaboration by integrating the GCC with the global systems and processes. A highly skilled and dedicated team was prepared with the help of effective cultural alignment and talent acquisition strategies. Robust data security measures were implemented, meeting global standards. 

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