Customization & Enhancement on Service and Experience Cloud
Binding seamless Technology with Finance
GeneralPublished on: Fri Feb 10 2023
Our client’s existing Billing Application was designed to help Financial Advisors to
· Generate Bills for the end clients
· Generate reports regarding client information
· Generate Billings corresponding to the clients.
Due to the changing technology landscape, the Client’s application required a technical transition along with the addition of several functionalities and features.
As the FinTech industry is evolving, so are customers’ demands.
· Our client wanted to move from a traditional desktop application to a cloud-based web application.
· Handling vast amounts of data, especially for their end clients, was a massive challenge for them.
· The application was not user-friendly; hence they wanted to enhance the user experience.
· The Client had a strict timeline of 7 months for the overall migration and development.
We delivered an end-to-end functional SaaS-based, multi-tenant, web-based portal for billing within the said timelines.
· Analyzed the Client’s existing application and proposed a solution per their requirements.
· Developed a web application that can be used by multiple users simultaneously.
· Automated the whole calculation logic with a minimal user interface.
· Added functionality of Report Generation, which produces properly formatted reports that are easy to analyze and more accurate.
· The application communicates to existing Portfolio Management Systems, Custodian interfaces using REST APIs & web services.
We constantly modify, create effective plans, and implement them, adding new functionalities and features to ease the billing process.
Impact of the Implementation
· The web application is more user-friendly and can be accessed anytime anywhere.
· The Client is delighted with the application and our team’s work. Most of their end clients shifted from desktop version to web version.
· The maintenance of the application became more accessible.
· The application has become more secure.
· Rolling out new versions and upgrades became easier.
Key Success Factors
· We have expertise in the FinTech industry and developing billing applications.
· The coherence of our team with a client team could be achieved by 100% transparency and stakeholder engagement from the Client’s side.
· Improving the whole testing process to provide stability to the product.
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