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case studies

GeneralPublished on: Fri Feb 10 2023

Assisted an IT company with their Application Redesigning

About Our Client

Our client’s flagship solution comprises a suite of products that helps users to manage member-based associations and facilities in a single place. It can be integrated seamlessly with other products and other Salesforce applications and operate as stand-alone applications. They were looking for a reliable Salesforce partner who could help them make upgrades to their product suite.

Case Overview

Our client’s flagship solution comprises a suite of products that helps users to manage member-based associations and facilities in a single place. It can be integrated seamlessly with other products and other Salesforce applications and operate as stand-alone applications. They were looking for a reliable Salesforce partner who could help them make upgrades to their product suite.

Client’s Challenges

·        The solution was running on outdated plugins and frameworks, which led to unsatisfactory performance and loss of potential customers.

·        Due to poor customer experience, the customer churn rate was high.

·        The calendar, a primary component of their application, was outdated and did not meet the customer requirements.

Hexaview’s Solution

·        Our team provided an end-to-end solution by modifying their application with the latest technologies and enhancements. It was a challenging task as our team did not receive any community support from the technology vendor since our client was using an old version.

·        Resolved the usability issues of the application which led to increased customer satisfaction.

·        Modified their calendar as per the requirements of the clients.

·        Deployed all the components to feature branches in bitbucket and created pull requests to the Hexaview base branch for review.

Technology Stack

·        Salesforce

·        Apex Class

·        Apex Triggers

·        Aura Components

Impacts on Business

·        Our involvement in the project ensured the customer’s systems were upgraded, scalable, and future-proof.

·        They saw many performance improvements with their new environment, and users approved of the upgrades.

·        Hexaview helped the client successfully customize the existing functionality and get the maximum benefit out for the end-users.

·        The client is pleased with the resulting solution and is continuing to collaborate for new upcoming requirements.