Customization & Enhancement on Service and Experience Cloud
Fintech
Binding seamless Technology with Finance
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Binding seamless Technology with Finance
Implementing Salesforce to smoothen your business
Building Solution to Solve unique Problems
Accelerate digital transformation with cloud
Simplifying business with Data Science
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case studies
GeneralPublished on: Fri Feb 10 2023
About Our Client
Our client’s flagship solution comprises a suite of products that helps users to manage member-based associations and facilities in a single place. It can be integrated seamlessly with other products and other Salesforce applications and operate as stand-alone applications. They were looking for a reliable Salesforce partner who could help them make upgrades to their product suite.
Case Overview
Our client’s flagship solution comprises a suite of products that helps users to manage member-based associations and facilities in a single place. It can be integrated seamlessly with other products and other Salesforce applications and operate as stand-alone applications. They were looking for a reliable Salesforce partner who could help them make upgrades to their product suite.
Client’s Challenges
· The solution was running on outdated plugins and frameworks, which led to unsatisfactory performance and loss of potential customers.
· Due to poor customer experience, the customer churn rate was high.
· The calendar, a primary component of their application, was outdated and did not meet the customer requirements.
Hexaview’s Solution
· Our team provided an end-to-end solution by modifying their application with the latest technologies and enhancements. It was a challenging task as our team did not receive any community support from the technology vendor since our client was using an old version.
· Resolved the usability issues of the application which led to increased customer satisfaction.
· Modified their calendar as per the requirements of the clients.
· Deployed all the components to feature branches in bitbucket and created pull requests to the Hexaview base branch for review.
Technology Stack
· Salesforce
· Apex Class
· Apex Triggers
· Aura Components
Impacts on Business
· Our involvement in the project ensured the customer’s systems were upgraded, scalable, and future-proof.
· They saw many performance improvements with their new environment, and users approved of the upgrades.
· Hexaview helped the client successfully customize the existing functionality and get the maximum benefit out for the end-users.
· The client is pleased with the resulting solution and is continuing to collaborate for new upcoming requirements.
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