Digital Transformation with Salesforce Health Cloud Implementation

About the Client 

A human services agency, providing a myriad of home and community-based high-quality and culturally specific behavioral health services. Their goal is to reduce the health disparities and improve the outcomes for everyone.

Case Overview

The client needed a new Healthcare management platform. They had worked with different vendors in the past to implement a comprehensive care management solution. However, they still did notfeel they had the right care management solution that can meet their full range of business needs. 

Client’s Challenges

The client required a custom healthcare management platform that could ensure uniform connectivity, process visibility while handling patients, the local care team, and the central office. A few of their strategic objectives included: 

• Provide an enterprise-class healthcare management solution that helps care leaders ensure the members are getting appropriate care.
• The solution must be highly secure and safe as the data is sensitive in nature. 
• Automation for case assignments to care managers so that timely care can be provided. 
• Eliminate repetition and inconsistency in the data. 
• Create a highly integrated system to provide a single view of a community member and a single place for care coordination. 

Hexaview’s Solution

Hexaview's Salesforce team supported the client by providing the following solutions: 

• Implemented MFA: Added an extra layer of security to the platform.
• Data Model Setup: We used standard objects in the Health Cloud and created object relationships to eliminate the redundancy in data.
• Automation: Added assignment rules to automate the case assignment process.
• Reports & Dashboards: Created reports and dashboards to get stats related to patients' data. 
• Tableau Dashboards: Enhanced the existing Tableau dashboards to provide better visualization, powerful computation, better user experience, and quick insights of data. 
• Automatic reminder: Added a reminder functionality for the therapists/front desk officers to send notifications of any survey which needs to be updated/filled at regular intervals. 

Impacts

• Hexaview helped the client successfully adapt and get the maximum benefit out of their Salesforce Health Cloud-based Care management solution.
• We worked closely with the client's team for demos, training, and platform maturation. 
• The client is pleased with the resulting solution.
• We collaborated with the client on an ongoing basis, supported the delivered solution and helped the client grow and prosper. 

Key Success Factors

• Hexaview is a registered Salesforce consulting partner, having a team of globally certified and experienced engineers and QAs. 
• Being a leading digital transformation firm, Hexaview's major success lies in its relationship with technology. We carefully analyze each tech decision and are committed to innovating our processes continuously.