Hexaview helped a client to enhance their overall product experience for the end users

About the Company

Adobe, a US-based firm, is a global leader in digital media and digital marketing solutions. The company empowers various global brands and emerging artists through innovative marketing and document solutions. The company proved to be a leader in delivering immersive and compelling experiences to the user. Adobe has redefined the possibility of digital experience by connecting content and data and introducing new technologies that inspire an entirely new business category. Adobe is, in a nutshell, present everywhere and is transforming the world via digital experiences.

Business Goals

Adobe believes in changing the world and accelerating productivity through digital experiences. The company strongly focuses on embracing creativity, developing new technologies, and bringing innovation to all its customers. Adobe aims to empower businesses with digital transformation through its innovative e-products and technology. Through its flagship products, the company is committed to incorporating creative solutions and strives to connect new ideas with business realities. Adobe believes in working with communities to unlock the creative potential in everyone, thereby lifting communities and helping to build a sustainable future.

Challenge

The client grappled with the formidable task of upholding product quality for their customers while simultaneously implementing new features. This endeavor brought forth several challenges, including the need to efficiently deliver modernized features while rigorously testing existing legacy components within predefined timeframes. Moreover, transitioning from a quarterly to a monthly release cycle due to an influx of requested changes required careful synchronization to ensure product stability amid accelerated releases. Lastly, the continuous introduction of new features and alterations in each release posed a testing challenge, as it mandated extensive coverage across diverse platforms and configurations, calling for a robust testing strategy to maintain product integrity across various environments.

Solutions

Hexaview delivered a comprehensive solution to our client by seamlessly providing the essential work resources, including hardware and software specifications, within tight timelines. Our team performed thorough manual testing and meticulously crafted functional test cases for the existing project components. Additionally, we conducted extensive testing across diverse virtual platforms, including VM Ware, Citrix, and Hyper V, ensuring robust compatibility. By implementing an agile Scrum team, we assured timely and high-quality project deliveries. Our flexible approach and optimization efforts have significantly contributed to elevating the overall product quality.

Impact

The impact of Hexaview's solution on our client has been transformative. As we assumed the testing responsibility for over 100 legacy features, our client was simultaneously implementing modernized features. With our testing efforts in full swing, we successfully rolled out these modernized features to active users. Today, our client can deliver new implementations and changes to existing features without compromising product quality. Our vigilant team identified and resolved bugs that had been affecting users, resulting in a noticeable improvement in user satisfaction and an uptick in user numbers. Hexaview's solution has not only streamlined the development process but also significantly enhanced the overall product experience for our clients and their user base.

Key Benefits

The key results achieved by Hexaview for the client are:

• Comprehensive Testing: We have successfully executed approximately 2900 test cases in each release, encompassing both legacy and modernized features, ensuring thorough and reliable coverage.
• Classic 2020 Features: Our team has diligently executed approximately 1700 test cases in every release for Classic 2020 features, enhancing their stability and performance.
• Effective Bug Management: Hexaview's efforts have led to the identification and logging of 800 bugs, with a keen focus on addressing critical issues. Of these, 295 were classified as blockers and critical bugs.
• Timely Bug Resolution: We have fixed and closed 219 bugs to date, illustrating our commitment to resolving issues promptly and maintaining product integrity.
• Stringent Bug Compliance: Our team maintains a 100% adherence to bug compliance, ensuring that identified issues are addressed comprehensively and in line with the client's quality standards.